Terms of service

Terms of Sale

Erik Ohrndorf
Magengasse 54, 71737 Kirchberg an der Murr, Germany
Email: info@aurenavienne.store
Phone: +49 3733550229

Scope

These terms apply to all orders placed through this store.

Contract

The presentation of goods is not a binding offer. By placing an order you make a binding offer; the contract is concluded when we confirm the order or dispatch the goods.

Prices and payment

All prices are final prices in euros; shipping is added at checkout. Payment is due on ordering, by the means offered at checkout.

Installation and use

We sell large aquariums and pond equipment. A full aquarium system exceeds the floor-load rating of some upper-floor rooms — check this before ordering a large tank for anywhere other than a ground floor. Pond pumps and UV clarifiers need a weatherproof, RCD-protected outdoor power connection, which we do not install. Dimensions and litre ratings on a listing are the manufacturer's figures for the empty system.

Retention of title

The goods remain our property until paid for in full.

Right of withdrawal and warranty

Consumers have a 14-day right of withdrawal and 24 months of statutory liability for defects; see the Refund Policy.

Applicable law

German law applies. For consumers this does not affect the mandatory protection of the law of their country of residence.

Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).